Shipping and Returns Policies

Shipping and Return Policies - Ordering FAQ


  • Ordering FAQ

  • Shipping Policy

  • Return Policy

What are my payment options?

We use PayPal exclusively for the following reasons:

  • You do not need a PayPal account to use PayPal.
  • PayPal is used by over 100 million people worldwide.
  • PayPal safeguards your data with their PCI-compliant standards for data protection.
  • PayPal does not share your financial information with us.

I had a problem paying on PayPal. What do I do?

If you placed an order and had problems paying on PayPal please use our Contact Us page to let us know. We will send you an invoice directly from PayPal that will allow you to pay and finish the transaction. If we do not hear from you within 24 hours the order will be deleted.


International Shipping & Customs Fees

  • International orders are shipped by USPS First Class and Priority Mail International.
  • USPS Priority Mail International takes on average 6 to 10 business days for delivery to most destinations and longer for First Class.
  • You may have to pay customs fees (tariff, taxes, duties.) for final delivery of your order.
  • We have no way of knowing what these fees may be. Please contact your Customs for more information.
  • We can not mark your orders as "gift items" because we are an on-line retail business.
  • If you refuse or return your order we do not refund any shipping charges or customs fees you may have incurred.

Domestic Shipping

  • Domestic orders are shipped by USPS Priority Mail
  • USPS Priority Mail takes on average 2 to 3 business days for delivery.

International Shipping & Customs Fees

  • International orders are shipped by USPS First Class or Priority Mail International.
  • USPS Priority Mail International takes on average 6 to 10 business days for delivery to most destinations and longer for First Class.
  • You may have to pay customs fees (tariff, taxes, duties.) for final delivery of your order.
  • We have no way of knowing what these fees may be. Please contact your Customs for more information.
  • We can not mark your orders as "gift items" because we are an on-line retail business.
  • If you refuse or return your order we do not refund any shipping charges or customs fees you may have incurred.

Orders Ship

  • Orders are shipped Monday through Friday depending upon the weather.
  • Orders normally ship the next business day depending upon the weather.
  • There may be shipping delays due to snow in the Winter.

Delivery Times

  • USPS Priority Mail Domestic takes on average 2 to 3 business days for delivery to most destinations.
  • USPS Priority Mail International takes on average 6 to 10 business days for delivery to most destinations and longer for First Class.
  • The Meteorite Exchange, Inc. is not responsible for delays due to any factors affecting carrier delivery schedules.

Return Policy

Specimens may be returned to us within 10 business days from receiving for a full refund (less shipping costs). Specimens must be returned in their original condition. Specimens returned 11 through 20 business days days after receiving refunds will be at 80% of their selling amount (less shipping costs). No refunds will be given after 20 business days from receiving your order.


International Shipping & Customs Fees

  • You may have to pay customs fees (tariff, taxes, duties.) for final delivery of your order.
  • We have no way of knowing what these fees may be. Please contact your Customs for more information.
  • We can not mark your orders as "gift items" because we are an on-line retail business.
  • If you refuse or return your order we do not refund any shipping charges or customs fees you may have incurred.